Privacy Policy
Your privacy and data security are our top priorities. Learn how we protect and handle your information.
At zwave01, we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect data when you use our website, services, and WhatsApp-based solutions.
1. Who We Are
zwave01 provides digital solutions for businesses, including:
- Website development
- WhatsApp AI Sales Agent solutions
- Business automation tools
- Dashboards for managing customers, orders, and products
We operate in compliance with applicable data protection and privacy principles.
2. Information We Collect
We may collect the following types of information:
a) Business & Account Information
- Business name
- Contact person name
- Email address
- Phone number (WhatsApp Business number)
- Business location (e.g., city, country)
b) Customer Interaction Data (For WhatsApp AI Agent)
On behalf of our clients, we may process:
- Customer messages sent to WhatsApp Business numbers
- Order details
- Product inquiries
- Customer contact information provided voluntarily by the end user
We process this data only to provide the service and on behalf of the business owner.
c) Technical & Usage Data
- IP address
- Browser type
- Device information
- Pages visited on our website
- Usage data from dashboards (for system improvement and security)
3. How We Use Information
We use collected data to:
- Provide and operate our services
- Set up and manage WhatsApp AI Sales Agents
- Enable dashboards for orders, customers, and products
- Improve system performance and reliability
- Provide customer support
- Ensure platform security and prevent abuse
- Comply with legal and regulatory requirements
4. WhatsApp & Meta Platform Usage
✓ Official API: Our WhatsApp solutions are built using the official WhatsApp Business API provided by Meta or authorized WhatsApp Business Solution Providers (BSPs).
✓ No Unofficial Methods: We do not use hacked, unofficial, or personal WhatsApp accounts.
✓ Secure Processing: Message data is processed securely and in accordance with WhatsApp and Meta policies.
Important: WhatsApp is a trademark of Meta Platforms, Inc. zwave01 is not affiliated with or endorsed by Meta.
5. Data Ownership
Businesses using zwave01 own their data.
Customer conversation data belongs to the business that collected it.
zwave01 does not sell or rent data to third parties.
6. Data Sharing
We may share data only when necessary with:
- 1Authorized WhatsApp Business Solution Providers (for API access)
- 2Hosting and infrastructure providers
- 3Legal authorities, if required by law
All third parties are required to maintain confidentiality and security standards.
7. Data Security
We take data protection seriously and implement:
Encryption
Secure servers and encrypted connections
Access Control
Authentication and authorization
Monitoring
System activity logging
Limited Access
Restricted internal data access
Disclaimer: Despite our efforts, no system is 100% secure. However, we continuously improve our security practices.
8. Data Retention
We retain data only for as long as:
- Necessary to provide our services
- Required by legal or regulatory obligations
- Requested by the business owner
💡 Businesses may request data deletion at any time, subject to legal requirements.
9. Your Rights
Depending on applicable laws, you may have the right to:
📧 Requests can be made by contacting us using the details below.
11. Children's Privacy
👶 Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
12. Changes to This Policy
📝 We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Your Trust is Our Priority
We're committed to protecting your privacy and being transparent about our data practices.